Monday, June 15, 2009

HELP - Toshiba Satellite

Have just arrived home with my new Toshiba Laptop and cannot connect to the internet.
I plugged the phone cable into the LAN socket but it can't find the modem and I get the error 797 message.
What can I try?
We have been through the clear set up.

9 comments:

Marcel said...

Hi Annette

Does your laptop have modem?
Is there another port that looks like the LAN one but a bit smaller?
That will be the modem port.

Annette said...

Yes it does have a modem!
Do I need an adapter to plug the phone cable into the modem jack/FM antenna port.

We're just going to add a scan of the operaters manual for you to peruse.

WebWrat said...

Hi Marcel.

I've just put the picture on for you to have a look at.

On one side of the machine there is the 'LAN Jack' that the phone cable fits into. On the other there is a round plug hole called the 'Modem Jack or FM Antenna Jack'.

Just wondering if we need an adapter to plug the phone into the round hole.

I think the problem is something else tho' as the puter doesn't seem to be detecting the modem for a start.

Marcel said...

A bit of a puzzle.
Will have to investigate.
Phone plug is different from LAN plug
never read about converter for fm antenna jack port.

Marcel said...

What is the model?
Just read a review where they complained that there was no modem and no vga connector on a toshiba new laptop model.

WebWrat said...

That sounds good!

Satellite P300 05Y.

Googling now.

WebWrat said...

I think I'm in the poo!

Didn't even think to ask if it had a modem ... just assumed all puters had one these days!!

Oops!

Marcel said...

Just looked up the specs and sorry to say no modem

http://www.rickhart.net.au/notebooks-33/toshiba-148/toshiba-satellite-p300-05y-17-centrino-2-notebook-615.html

Oops indeed

Marcel said...

looks like there is no COM port so you will need a usb modem